Consumer Complaint Form At Graystone Mortgage, it is our goal to consistently exceed our customer's expectations and make the mortgage process as smooth as possible. We apologize if you have had a less than satisfactory experience. We take all complaints and feedback very seriously to ensure that we are giving our clients top-rate service. Please fill out the form below completely, and someone from Graystone Mortgage will be in contact with you. Date* Customer Name*Customer Phone*Customer Email* Complaint Details* Please explain your complaint in detail, including the date, person(s) involved, and nature of the problem. Please note if any steps were taken to resolve the issue at the time that it occurred.